Products

Each piece of Butterfly Jewellery is hand made with natural products therefore there may be some light variations in size or shade in each piece. This in no way detracts from the product but is part of its unique charm. Every effort is made to represent all pieces online to there truest likeness.

Delivery

We offer two delivery options within the UK, standard and express.

Standard Delivery
Monday - Friday only
Cost £6.00
Orders placed before 2pm on a weekday will be packed the next day.
Please then allow 4-5 working days for delivery.

Express Delivery
Monday - Friday only
Cost £15.00
Orders placed before 2pm on a weekday will be packed the same day.
Please then allow 1-2 working days for delivery.

All items are sent by courier and for security purposes all deliveries must be signed for.

If you require international shipping, please contact us for details.

Returns

Butterfly will guarantee to repair accidentally damaged goods up to 6 months from the date of purchase. After this date butterfly will still always endeavour to repair your item, however a small fee will be applicable. If up to 6 months of purchase Butterfly feel there is excessive damage or the care instructions were not followed, a fee will be charged.

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the item/s to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, Butterfly will arrange for an exchange/repair. Butterfly’s decision is final.

If the items you have ordered are unsuitable you must inform us within 7 days of receipt. Email our customer service on info@thebutterflycompany.co.uk detailing your Auth.No. and the item you wish to return. Please send it back to us at the address above. We will then be happy to make a refund/exchange providing the items are returned complete, in perfect condition and in their original packaging within 14 days of your original purchase date. Items returned outside these guidelines will only be subject to credit. A refund will not be possible if the item/items arrive damaged as a result of the original packaging not being used, in these cases the item/s will be returned to you. Under no circumstance are we able to accept the return of earrings in compliance with current Health & Hygiene regulations. We will not also be able to refund any item that has been specially ordered outside our current range. This does not affect your statutory rights.

Extended Period at Xmas

Any purchase intended as a gift at Xmas can be exchanged/credited up to the 20th January providing the above criteria has been satisfied. Refunds will not be offered outside the standard terms.

Our Guarantee

Quality - All our Jewellery is hand-made in the UK. Using the highest quality Semi Precious Stones, Italian leathers. Items cannot be compared to similar products found on the high street.

Peace of Mind - A no quibbles 14 day refunds policy, a 28 day exchange policy, and the highest level of after sales care.

Convenience - All in-stock items will be with you with in 3 working days, and if your product is not in stock we will notify you ASAP.